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Why is my order taking longer than 10 minutes to complete?
There are a small number of courses which require manual intervention and will not complete in the usual 10 minute cycle. These courses will receive our timely attention and be completed as soon as possible. If an order is placed late at night, it will usually be processed the next business day.
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2.
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I am having problems unlocking a course for a learner – where am I going wrong?
Included within your welcome pack is a step-by-step guide on how to allocate students access to courses. In addition, on the CD included in your welcome pack, there is a more detailed guide with images. Please follow these instructions. If you are still experiencing problems, please contact Customer Services.
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3.
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A student is having problems with one of their courses – what should I do?
If your student is having a problem with a course that they have ordered, please contact Customer Services in the first instance. It is useful if you can e-mail the relevant information through to us, including: what the problem is, how long it has been happening for and the course name along with the student’s logon details and a screenshot of the problem they are experiencing (where possible). Our technical team will look into this issue for you and then, if necessary, get in touch with the supplier on your behalf. Please do not contact the supplier directly yourself, as some suppliers will not help you as you don’t have an account directly with them.
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4.
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Can students turn the sound on and off within their course?
Some titles have audio within the course which reads out the text on the screen. Some learners find that they can read faster than the audio, which can be frustrating. In most courses, it is possible to mute this sound. Alternatively, the speakers on the computer can usually be switched off.
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5.
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Our company has re-branded; can we change the look of our website?
Yes, you can change the look of your website at any time. We would advise that you contact Customer Services, with your new logos and company colours, and we will do this for you.
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6.
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Why don’t all students have scoring information in the Admin reports?
There are a number of reasons why some students don’t have any scores in the reports. Commonly these include the following:
• The student has visited the course, but not yet taken any assessments
• The course doesn’t include any assessments
• The reporting information hasn’t been updated since the student sat the assessment – scoring information is updated on a weekly basis
• In some cases, it is not always easy for us to get hold of scoring information for all learners, and we have to request this for each learner, so it is typically not reported in the system.
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7.
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I can’t find a course that was listed on the site – where has it gone?
Occasionally, some courses are removed from the system at the suppliers request. There are a number of reasons why this may happen, including the course becoming out of date and so being removed from the suppliers offering. If you want to confirm if a course has been removed, please contact Customer Services.
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8.
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Why do you collect my student’s home address?
We have now started to collect students home addresses because we have some courses which involve the student submitting a portfolio, most notably, IOSH Managing Safely. In this case, the student only has two weeks in which to modify their portfolio if it has fallen short of the mandatory pass. In order to maximise the students’ time to respond, the supplier will post this report directly to the student.
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9.
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Why do you collect my student’s e-mail address?
Students e-mail addresses are collected but are not used at the current time. In the future, we plan to produce a newsletter for students which will detail new courses etc. This will hopefully keep the CoursesForYou system at the forefront of students minds and encourage them to return to the learning and to order new courses in the future.
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10.
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Can my learners change their CoursesForYou username and/or password?
Unfortunately it is not possible for your students to change their CoursesForYou username or password. This is because we integrate with many different suppliers systems, and changing the password causes issues when students log in to their course.
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11.
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Are students’ usernames and passwords case sensitive?
When students are logging in to your CoursesForYou website, usernames are not case sensitive. However, in some instances your student will be required to login into a supplier’s external website and the username and password may be case sensitive. In most cases, both username and password should be in capitals.
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12.
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Why do my students have to log in twice on some courses?
With some suppliers it is not currently possible for us to have an automated login from the CoursesForYou site into the requested course due to the way the suppliers systems are set up. However, we try to ensure that, where possible, an automatic login is in place.
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13.
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Do all courses come with a certificate?
Not all of the courses come with a certificate. This would depend on the type of course and the supplier. Some titles are designed to be purely for learning. However, many of the courses do allow the student to print a certificate to confirm their learning. A good example of this is a Food Hygiene certificate, or an IOSH course. For more information on certification of courses, please contact Customer Services.
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14.
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Who sends certificates to students and when will they receive it?
In some cases certificates are created by the supplier and forwarded onto us, we will then direct them through to the appropriate administrator. We encourage the administrator to pass these on to the relevant student. It is normal for certificates to take up to 6 weeks to arrive with the student. If a certificate has taken longer than this, please contact Customer Services and we will look into it for you.
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15.
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Does my course lead to full accreditation?
Generally, CoursesForYou doesn’t get involved in the accreditation process unless it is included within the course, (e.g. IOSH). For other titles where learners are required to sit an official test in order to become accredited, the test needs to be arranged with your local testing centre. Typically this includes ECDL and other Microsoft titles. If you are already an accredited ECDL testing centre and are looking for a new provider, or if you are looking to become a testing centre, please contact Customer Services and we can put you in touch with a test provider.
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16.
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Do I need a broadband connection to access the courses?
No, all of the courses are designed to work on a dial up or broadband connection. However, courses will work faster on a broadband connection.
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17.
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One of my students uses an Apple Mac – will their course work?
The majority of our courses will work in any web browser. A small selection of titles require additional software which may work on Apple Mac Computers. We recommend that you check that the course can be used on an Apple Mac prior to purchasing. For best use from all courses, we would recommend using a PC running Internet Explorer.
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